Returns & Exchanges

At JONAK Toys, we want you to be completely satisfied with your purchase; if you are not, we offer a 30-day window for returns and exchanges on all items in original condition. Please ensure all tags remain attached and the product is unworn to qualify for a full refund.

1

Initiate Your Request

Log into our online portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Carefully place the items in their original packaging, ensuring all boutique tags and protective materials are intact.

3

Ship the Package

Affix the prepaid shipping label provided in your portal to the outside of your box and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing